Customer Support and Assistance

If you have any further questions, please contact us via our contact form

What happens if I forget my account password?

If you have forgotten your password for your trading platform, please contact customer support on the following email. [email protected]

How do I keep track of my trading history and statements?

You have the convenience of accessing your trading history, account statements, and reports directly within the trading platform. Furthermore, you will receive monthly statements in your registered email and daily statements whenever there is activity on your account.

How is customer support available during market hours?

Our customer support is available 24/5 during market hours to assist with your queries.

Do you offer promotions or bonuses for traders?

We may offer promotions and bonuses; check our website for the latest offers and their terms and conditions.

Can I change my account type after opening it?

No, only the leverage can be changed.

How do I change my account details?

To request any account changes, please reach out to our Client Services team via email at [email protected]. If additional information is needed, our team will promptly get in touch with you.

How often do I receive account statements?

You will receive daily trade confirmations whenever there is trading activity on any given day. Additionally, a monthly statement will be sent to you on the first day of each new month. Please be aware that daily trading statements are issued exclusively if there were active trades placed on the preceding day.

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Icon FX is a trade name of Icon Tech PTY Ltd, a limited company registered in Australia authorised and regulated by the Australian Securities & Investments Commission (ABN 94 650 709 265)

Here at Icon FX we want to expand our positive influence beyond the financial sector. That’s why when you trade with Icon FX we commit a portion of our revenue to supporting world-leading projects like Ocean-Bound Plastic Clean-up and Mangrove Tree Planting. See more info here https://verdn.com/

Risk Warning: Trading foreign exchange on margin carries significant risks, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts. With the demo account you can test any trading strategies you wish in a risk-free environment. Please bear in mind that the results of the transactions of the practice account are virtual, and do not reflect any real profit or loss or a real trading environment, whereas market conditions may affect both the quotation and execution. A Disclosure Document is available here. Information about our services, including our fees and charges is also available at those sources.